August 14th, 2008
There’s another Siebel User Group event coming up in Sydney. On Thursday 21st August we’re back at the Australia Graduate School of Management for a panel discussion on The Single View of a Customer – Myth or Reality?
I’m personally interested to hear the panellists’ experiences with building business processes around search. Being able to locate an existing customer record is such a fundamental part of maintaining that ‘single view’ – yet it’s something Siebel hasn’t totally nailed. Fulcrum in Siebel 6 was limited, Hummingbird in 7 is only an incremental improvement and then in Siebel 8 we seem to have gone backwards again. In the age of Google and Spotlight and (even!) Vista Live Search, I think users should expect better results than come out of the box with Siebel. I wonder if the panellists agree, or if they’ve come up with solutions?
If you’re planning to attend then register now before spaces fill up.